Automated SMS-Based Appointment Validation Tool
| Status: | Completed |
|---|---|
| Conditions: | Diabetes |
| Therapuetic Areas: | Endocrinology |
| Healthy: | No |
| Age Range: | 18 - Any |
| Updated: | 4/2/2016 |
| Start Date: | October 2012 |
| End Date: | December 2013 |
| Contact: | Jessica Qu |
| Email: | jessica@medicmobile.org |
| Phone: | 415-728-2208 |
An Automated SMS-Based Reminder and Rescheduling Tool to Improve Appointment Adherence Rates and Glycemic Control Among Diabetes Patients in San Mateo County
Medic Mobile conceptualized and proposed the creation of an SMS-based appointment validation
tool to automate appointment confirmation and rescheduling. Working in parallel with the San
Mateo Medical Center (SMMC) electronic medical records (EMR) system, the software tool will
automate reminders that request text responses from patients to either confirm or request to
reschedule their upcoming appointments. While simple in concept, this tool aims to free up
scarce clinical resources which are currently allocated to daily patient phone call
reminders. With funding from a Bay Area foundation, the investigators will develop and pilot
this open-source software tool in a 12-month randomized-controlled trial, slated to begin in
October 2012. The endpoints of the study will aim to demonstrate improvements in both
appointment adherence and glycemic control.
tool to automate appointment confirmation and rescheduling. Working in parallel with the San
Mateo Medical Center (SMMC) electronic medical records (EMR) system, the software tool will
automate reminders that request text responses from patients to either confirm or request to
reschedule their upcoming appointments. While simple in concept, this tool aims to free up
scarce clinical resources which are currently allocated to daily patient phone call
reminders. With funding from a Bay Area foundation, the investigators will develop and pilot
this open-source software tool in a 12-month randomized-controlled trial, slated to begin in
October 2012. The endpoints of the study will aim to demonstrate improvements in both
appointment adherence and glycemic control.
Inclusion Criteria:
- Belong to Willow Clinic or Fair Oaks Clinic under the San Mateo Medical Center
- Have a diagnosis of type 2 diabetes as indicated by ICD-9 code of 249.xx or 250.xx
- Have a most recent hemoglobin A1c (HbA1c) level greater than 7%
- Are at least 18 years of age
- Have access to cell phone
- Are literate or live with a friend/family member who is literate and willing to
handle associated text messages
Exclusion Criteria:
- Have a terminal illness and prognosis of less than one year
- Are unable to demonstrate the ability to reply to an SMS and lack an appropriate
proxy
- Are pregnant or expect to be pregnant in the next 6-9 months
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