Text Message Appointment Reminders
| Status: | Completed |
|---|---|
| Conditions: | Hospital |
| Therapuetic Areas: | Other |
| Healthy: | No |
| Age Range: | 18 - Any |
| Updated: | 3/30/2013 |
| Start Date: | July 2012 |
| End Date: | July 2013 |
| Contact: | Sanjay Arora, MD |
| Phone: | 323-226-6667 |
A Text-message Appointment Reminder System to Improve Patient Adherence With Outpatient Follow-up Appointments
This project proposes administer and evaluate via a randomized controlled trail a text
message-based appointment reminder system to promote attendance at clinic appointments after
ED discharge.
Failure to attend scheduled clinic appointments causes inefficiency within the healthcare
system, and frequently results in ED visits for non-emergent conditions such as medication
refills, ambulatory care sensitive conditions which are potentially preventable with
appropriate outpatient management (e.g. foot infections). Many patients seen in the ED
report they were unaware of past or future outpatient appointments for which they had been
scheduled. These patients are clearly in need of primary care, yet fail to attend 30% of all
scheduled outpatient appointments. Patients most often report that they failed to attend
scheduled appointments as a result of forgetfulness or confusion regarding dates, times, or
locations. National data confirmed by our previous work in the LAC+USC ED demonstrates that
> 80% of this population reports using a text-capable mobile device. The investigators
believe a system of text message appointment reminders has tremendous potential to
facilitate clinic attendance among these patients in desperate need of primary care.
Inclusion Criteria:
- Age >18
- Able to provide consent and read in English or Spanish
- Have a text message capable mobile phone
- Know how to receive text messages
- Have upcoming scheduled clinic appointments
Exclusion Criteria:
- Unable to provide written informed consent
- Incarcerated
- Critically ill
- Altered Mental Status
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