My Coach Connect: An Automated Telephone-based Reporting System for Patients With Mental Illness
| Status: | Active, not recruiting |
|---|---|
| Conditions: | Depression, Schizophrenia, Major Depression Disorder (MDD), Psychiatric, Bipolar Disorder |
| Therapuetic Areas: | Psychiatry / Psychology, Pulmonary / Respiratory Diseases |
| Healthy: | No |
| Age Range: | 18 - Any |
| Updated: | 4/21/2016 |
| Start Date: | December 2012 |
| End Date: | June 2016 |
"My Coach Connect": Pilot Under the Partnered Research Center for Quality Care, RHINO 2008-0132
This is a pilot study for a novel, automated telephone system called "My Coach Connect". The
purpose of the study is to evaluate the feasibility and effectiveness of this telephone tool
while engaging clients and providers in discussion groups and surveys to better understand
how this tool impacts the care provided and their overall experience in healthcare. Clients
will use this tool to leave voice messages and survey answers which their providers will
have access to by logging in to a secure website. Providers will also be able to indicate
using the website whether they found a particular narrative helpful or not. Providers will
have access to audio recordings of the voice responses, transcribed text of the responses,
as well as "word clouds" generated from the text. Word clouds are a method of displaying the
content of text such that words that are used more frequently are displayed in a larger size
than words used less frequently. Clients will call in to the system approximately twice a
week for a period of four months.
purpose of the study is to evaluate the feasibility and effectiveness of this telephone tool
while engaging clients and providers in discussion groups and surveys to better understand
how this tool impacts the care provided and their overall experience in healthcare. Clients
will use this tool to leave voice messages and survey answers which their providers will
have access to by logging in to a secure website. Providers will also be able to indicate
using the website whether they found a particular narrative helpful or not. Providers will
have access to audio recordings of the voice responses, transcribed text of the responses,
as well as "word clouds" generated from the text. Word clouds are a method of displaying the
content of text such that words that are used more frequently are displayed in a larger size
than words used less frequently. Clients will call in to the system approximately twice a
week for a period of four months.
Inclusion Criteria:
- Enrolled in the ROADS program
- English speaking
- Have a working telephone
Exclusion Criteria:
- Must speak english
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