Assessing Patient Satisfaction
| Status: | Recruiting |
|---|---|
| Conditions: | Ocular |
| Therapuetic Areas: | Ophthalmology |
| Healthy: | No |
| Age Range: | 18 - Any |
| Updated: | 4/21/2016 |
| Start Date: | June 2015 |
| End Date: | June 2016 |
| Contact: | Jonathan S Myers, MD |
| Email: | jmyers@willseye.org |
| Phone: | (215) 928-3197 |
Factors Influencing Patient Satisfaction Surveys (FIPSS)
1. To administer a questionnaire to patients seen by Wills Eye Glaucoma Department
physicians at Wills Eye Hospital assessing satisfaction with their office visit, vision
related quality of life, and related issues.
2. To collect and de-identify information from each participant's medical chart related to
their care including information pertaining to demographics, disease severity, and
prior and current treatment
3. To assess the correlations between demographic factors, vision related quality of life,
eye disease, and treatments with patient satisfaction survey responses.
physicians at Wills Eye Hospital assessing satisfaction with their office visit, vision
related quality of life, and related issues.
2. To collect and de-identify information from each participant's medical chart related to
their care including information pertaining to demographics, disease severity, and
prior and current treatment
3. To assess the correlations between demographic factors, vision related quality of life,
eye disease, and treatments with patient satisfaction survey responses.
This prospective study aims to recruit up to 250 patients being seen by glaucoma specialists
at Wills Eye Hospital. Informed consent will be obtained prior to the office visit. Patients
will complete a satisfaction survey with a few additional questions about themselves and
their vision. Electronic health records (EHR) will be used to collect race, gender, age,
glaucoma diagnosis, current and prior treatments, timing of appointment and care, visual
acuity and field data, and distance to patient's home. Additional information captured will
include weather, time of day, day of week.
In addition to completing the questionnaire subjects will be asked to provide their name and
date of birth. Trained research staff members will use this information to find patients on
the EHR system. A research assistant will later abstract information from the patient's EHR.
This information will be tagged to the survey by a unique identifier, but all patient
identity related information will be removed, including name and date of birth. Patients
will be made aware that research staff will be retrieving their protected health information
(PHI) for the purpose of this study through the consent form.
at Wills Eye Hospital. Informed consent will be obtained prior to the office visit. Patients
will complete a satisfaction survey with a few additional questions about themselves and
their vision. Electronic health records (EHR) will be used to collect race, gender, age,
glaucoma diagnosis, current and prior treatments, timing of appointment and care, visual
acuity and field data, and distance to patient's home. Additional information captured will
include weather, time of day, day of week.
In addition to completing the questionnaire subjects will be asked to provide their name and
date of birth. Trained research staff members will use this information to find patients on
the EHR system. A research assistant will later abstract information from the patient's EHR.
This information will be tagged to the survey by a unique identifier, but all patient
identity related information will be removed, including name and date of birth. Patients
will be made aware that research staff will be retrieving their protected health information
(PHI) for the purpose of this study through the consent form.
Inclusion Criteria:
Age > 18 years; patients who have a scheduled appointment at with a glaucoma specialist at
Wills Eye Hospital; diagnosis of glaucoma or glaucoma suspect
Exclusion Criteria:
Children under the age of 18; inability to give informed consent; patients who are
physically and/or mentally incapable of filling out a paper survey; patients who are not
literate in English.
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