Child HCAHPS: Automated Day of Discharge Survey

Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS
has proven promising. Specifically, a pilot of administration on the day of discharge using
tablet computers increased response rates, especially among hard to reach groups.

To further explore modes of Child HCAHPS day of discharge administration, the Center of
Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with
GetWellNetwork (GetWell), a company that provides interactive education material for patient
televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge
from the inpatient television. For this multisite study, parents of hospitalized children
from BCH and participating sites will be randomized at the time of discharge to either
receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child
HCAHPS administration via mail or email. The study will continue for up to six months at each
participating site.

Inclusion Criteria:

- Their child's hospitalization includes at least one overnight stay

Exclusion Criteria:

- Their child is aged 18 or older during the hospitalization

- Their child is hospitalized with a primary psychiatric diagnosis

- Their child dies during hospitalization

- Their child is in the hospital as a court/law enforcement patient

- Their child is a ward of the state

- Their child was admitted under DCF jurisdiction

- They are not fluent in English or Spanish