Patient and Family Partners in Heart Failure Care: Pilot Test of a Pre-visit Question Prompt List to Enhance Engagement During Medical Visits

Participants in this study will include 30 HF patients or dyads (i.e., a patient and family
member who accompanies the patient into the examination room at a visit). While our study
primarily will target HF dyads, if the investigators encounter recruitment difficulties,
unaccompanied HF patients (i.e., HF patients who do not have a family member who can
participate in the study with them) will also be enrolled.

Procedures (methods): Single group pre-post study design.

After providing informed consent, HF patients or dyads will receive the prompt list while in
the waiting room prior to their visit. Completing the prompt list involves two steps. In step
1, participants will independently select from a predetermined list of questions (within
topic areas) that they would like to ask their health care provider. The questions/topics
were developed by other HF patients and family members in another phase of the study. Also,
patients will be asked to choose behaviors they would like their family member to engage in
during the visit (e.g., write down the provider's instructions, ask questions), from a
structured list developed based on prior research. Family members will identify which
behaviors they are willing to perform. In step 2, patients or dyads will collectively
prioritize which questions/topics to discuss during the visit. Each dyad member will receive
a prompt list to complete in the clinic waiting room immediately before their appointment.

All visits will be audio-taped to assess effects of the intervention on communication
behaviors during the visit. All participants will complete a questionnaire at baseline, 2
days after the audio-taped clinic visit, and at 3 months.

Inclusion Criteria:

Patient Eligibility Criteria

- Ambulatory adult patients ≥ 30 years old

- Receive care in the University of North Carolina at Chapel Hill Cardiology practice

- Have a clinical diagnosis of HF

- Currently prescribed a loop diuretic

- Have a New York Heart Association class II-IV

- Must speak English

- Have a working telephone or live with the patient

Family Member Eligibility Criteria

- ≥ 18 years old and able to give informed consent

- Must be willing to participate in the intervention activities and provide informed
consent

- Must speak English

- Have a working telephone or live with the patient

Health Care Provider Eligibility Criteria

- Must be an MD or advance practice provider (NP or PA) in the University of North
Carolina at Chapel Hill Cardiology or General Internal Medicine practice

- Must be willing to have an enrolled patient visit audio-taped

Exclusion Criteria:

For patients:

- blindness,

- terminal illness with life expectancy <1 year (based on physician estimation),

- currently on or anticipated to start dialysis within 1 year,

- oxygen dependent chronic obstructive pulmonary disease,

- residency in a nursing home, or

- psychiatric illness that would interfere with protocol completion.